Categories: BusinessBusinessNews

NetOne compensates OneFusion subscribers

Mobile operator, NetOne has compensated subscribers on its OneFusion package, who were affected by challenges relating to bundles in line with a directive from the postal and telecoms regulator.


On Monday, the affected subscribers received 150MB of data valid for 30 days, with SMS confirmation notifications to more than 177 000 customers.

In an interview, NetOne acting chief executive officer, Brian Mutandiro, said the move was in tandem with the Postal and Telecommunications Regulatory Authority of Zimbabwe (Potraz) directive to compensate the affected consumers in accordance with the prejudice they endured.

“The move to compensate customers commenced in January 2018 after we noted, with concern, the numerous complaints from customers regarding the OneFusion package. As NetOne, we pride ourselves in customer centricity, offering an affordable, value for money sustainable world class service,” he said.

Last month, Potraz ordered NetOne to compensate subscribers, who were affected by a glitch in the mobile operator’s billing system.

The regulator also requested NetOne to provide a database of the affected subscribers to the regulator by February 28.

“The authority has noted the billing challenges you are facing with the OneFusion product. We also noted that you have sent communication to your subscribers advising and admitting the same challenges,” Potraz wrote.

“Given the extent and magnitude of complaints raised to the regulator by the subscribers, we, hereby, direct you to compensate the affected consumers in accordance with the prejudice they endured. This is done in the spirit of promoting the consumers’ rights to complain and redress.”

NetOne has seen a growth in subscriber base driven by the OneFusion product. OneFusion has become a game changer in the industry due to its affordability as well as compatibility, as it fuses voice, messages and data on one bundle.

Source: NewsDay Zimbabwe

(Visited 11 times, 1 visits today)

Recent Posts

Mugabe Speaks: I don’t want to be President again

Former President Robert Mugabe has spoken about his Presidential ambition

6 hours ago

BREAKING: Mugabe confesses “We were violent to the Opposition.”

Former Robert Mugabe has confessed that His party had a program of violence against the opposition. Listen to the video…

6 hours ago

Robert Mugabe: “Mnangagwa is a disobedient son”

Former President Robert Mugabe has descibed President Emmerson Mnangagwa as a disobedient son. He was speaking in an exclusive interview…

7 hours ago

Obert Mpofu reveals how Grace destroyed Mugabe

ZANU-PF had to recall former President Mr Robert Mugabe from power as he was now failing to discharge his duties…

7 hours ago

Serial Killer Jindu living like a King

Murder accused Rodney Tongai Jindu is living it up behind bars, B-Metro has learnt. He is in remand prison, having…

7 hours ago